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Severity

Level

Sev 4 The problem is annoying and should be fixed but it is not time critical.
Sev 3 The problem is affecting a user or group of users work but there is a sustainable work-around until the problem is resolved.
Sev 2 A specific user or group of users need immediate help. There is no work-around for the problem and they cannot work until the problem is solved.
Sev 1 This is a major problem, i.e, network goes down and needs immediate action from all who can help.
Info Calls asking about general information not pertaining to an immediate support need.
IT SUPPORT REQUEST

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