Severity	Description
Sev 4	The problem is annoying and should be fixed but it is not time critical.
Sev 3	The problem is affecting a user or group of users work but there is a sustainable work-around until the problem is resolved.
Sev 2	A specific user or group of users need immediate help. There is no work-around for the problem and they cannot work until the problem is solved.
Sev 1	This is a major problem, i.e, network goes down and needs immediate action from all who can help.
Info	Calls asking about general information not pertaining to an immediate support need.